IICRC Certification
For multifamily and rental-property teams
Get tenants cared for, owners informed, and damaged units moving toward rent-ready.
A property loss creates simultaneous pressure from residents, owners, maintenance, and leasing. NFR gives the physical response one accountable path while your team keeps control of the relationships.
- Tenant-aware crews
- Owner-ready updates
- Mitigation through eligible repairs
Certified field capability behind every partner handoff
The Cleantrust Certification
Certified Residential Mold Inspector
Certified Mold Remediator
Certified Commercial Mold Inspector
Arizona Registered Contractor
Certified Asbestos Removal Contractor
PMII Certified Contractor
Xactware / Xactimate Certified Contractor
EPA Lead-Safe Certified Firm
Protect What Your Team Has Built
Keep residents cared for, owners confident, and damaged units moving forward.
You need to serve residents, answer owners, support maintenance, and protect occupancy at the same time. We give the property response one accountable path.
See How NFR Supports Your Team →Resident care
Give residents respectful communication and clear expectations for access and next steps.
Occupancy
Keep mitigation and repair decisions moving toward your rent-ready standard.
Owner confidence
Give owners documented scope, ownership, and next steps.
Fewer vendor handoffs
Use one restoration team from assessment through eligible repairs.
What We Accomplish Together
Give every damaged unit a clear path back to your team.
You keep control of resident, owner, and leasing decisions. NFR coordinates the restoration response and maintains one accountable job record for the contacts you approve.
- 1
Send the right context
Share the location, resident contact, access notes, and management instructions.
- 2
Keep everyone aligned
We assess the unit and confirm the mitigation and communication plan with your team.
- 3
Move toward rent-ready
We carry mitigation and eligible repairs toward your acceptance.
Clear Communication
Know what is happening before you have to ask.
Uncertainty starts the moment a property loss does. We keep the responsible team, current progress, upcoming work, and every project record connected, so you always know where your restoration stands.
Know who owns your project
A team you can reach & trust
You know who is assigned to your property, what each person is responsible for, and who to call with a question.
Example project updates
Chris OwensVice-presidentMoisture readings are down in the kitchen and hallway. Drying equipment stays in place, and we’re on track to finish drying Thursday.
See where the work stands
The current phase, from assessment through mitigation, repairs, and completion, along with the latest update from the field.
Know what comes next
Upcoming visits with arrival windows, and a clear answer on whether anything is needed from you.
A dated record of every step
Field work, documentation, and communication are logged as they happen, so nothing depends on memory.
Every document in one place
Your scope of work, damage photos, moisture readings, and assessment, matching the files provided to your insurer.
Be Ready Before You Need Us
Create one response standard across the portfolio.
Align the contacts, after-hours routing, access rules, owner-update needs, and escalation path before the next resident call.
Standardize your intake
Give every onsite team one repeatable way to request help.
Carry resident context forward
Include access, household, and communication notes in every handoff.
Choose who owns each decision
Identify who approves work and who receives updates.
The NFR Partner Pledge
Clear standards your team can hold us to.
During onboarding, we document your routing, update chain, and escalation preferences. If a service issue comes up, we contact your team first, align the message, and stay accountable until it is resolved.
We make contact within 15 minutes
Once your referral reaches us, we contact the person you referred and confirm the next step.
We provide a 60 to 90 minute arrival window
After dispatch is confirmed, we share the arrival window and update you when the crew is en route and the property is secured.
We come to your team first
If a service issue arises, we contact your team before discussing it with the customer so we can align on a solution.
We check in after service
We follow up to confirm satisfaction, then share what we learn with your team.
From Our Customers
See the service your customers can expect
“I'm a recent 84 year old widow and out of my "Flooding Tragedy" came the wonderful staff of NFR. They took over to coordinate, and provide guidance and support throughout the whole restoration. They negottiated with insurance to provide the best possible outcome and EVERYONE treated me with concern and respect and took the time to explain every detail. From demolition to the final painting, nothing was overlooked. They extended themselves far beyound all my expectations. They made it possible for me to return to a beautifully restored home without any glitches or stress. My thanks to Vinnie, Mitigation Mgr., Cody, Estimator, Nick & Saia, Water Mitigation, Andrew & Omar, Amazing Reconstruction, John & Tristan, Fabuloous painters, and to Matt, Project Mgr, who made everything work without fail. Thanks to an amazing company that really cares about the customer an treats you like family!!!!! Forever Gratefull, Diane Loven”
“I had a water leak coming into my bedroom floor from an unknown source. Two plumbers could not diagnose the source. National First was able to come up with a plan to find the leak. Under the window they opened up a section of the sheetrock of the wall beneath the window. Water was sprayed outside of the window and some leaks were verified coming in below the window. Apparently, a few weeks earlier I had a bad rain storm and the wind was forcing the rain to come in below the window. It was determined that the WINDOW SEAL had failed or that there was not one installed. The plan was to pull out the window, reseal the window, reinstall it, re-sheetrock the open space, repaint the room, re-stucco the outside wall around the window, and repaint the outside wall. The carpet and carpet pad were replaced. It took several weeks to coordinate different contractors to perform all the specialty work. I was very pleased with the craftmanship and detail the workers did on the whole project. The estimate for the repair was right on spot. I had a few extra expenses for work I requested to be done that was not in the original estimate. I would recommend National First for any job relating to home repair.”
“National First Response showed up and took care of my home when it had been hit with hours of leaking water. I want to acknowledge Jack who did an amazing job finishing my bathroom. I cannot speak highly enough about this company and the team members.”
“They did an excellent job on our remodel. Eric our project manager kept the project on time. All crews that worked on our home were professional and courteous. They also worked hard and performed top quality work. The final product exceeded our expectations. We are so happy we chose National First Response! Update: we recently had storm damage on our roof. They came out right away to address the issues. We ended up needing a new roof and ceiling and they did a great job. Our project manager Brendan was responsive and addressed any concerns we had throughout the project. The office staff is excellent to work with: professional, highly organized, and kind. Thank you to everyone who worked on this project. We appreciate you!”
“This company not only completed exceptional work but really went above and beyond. Eric was so easy to communicate with and got right back to me. My 89 year old grandmother's door was damaged due to a storm and they installed a new door in 1.5 hours with a new frame. They even came the next day to complete the work. The results are amazing and now I will not have to worry if she is safe at her home. I would recommend them to everyone and anyone. Thanks for everything!”
“The quality of work exceeded expectations. The property was restored efficiently and safely, and I would confidently recommend their services to anyone in need of reliable flood and fire mitigation.”
Before You Partner
Know exactly what your team can expect.
Your first conversation aligns the details that should never be improvised during a property loss.
What happens after I make an introduction?+
NFR contacts your customer, assesses the property, and records the handoff so you can see the next step.
Can my team stay informed?+
Yes. We align your update chain during onboarding and keep your job information together in one place.
Does every loss need an insurance claim?+
No. The Right Call assessment considers the visible damage, likely scope, and deductible before recommending a claim or cash path.
What if there is a problem after service?+
Contact us directly. Our priority is coordinated communication, a practical resolution, and a closed loop.
How do we begin?+
Book a partner conversation and we will align routing, contacts, expectations, and the customer experience with your team.
Get In Touch
Give your team a restoration partner it can rely on under pressure.
We’ll build the communication path and project updates that keep that promise for your team.
Active property loss?Call 480-405-5596What happens after you submit
Your NFR partnership contact will use these details to prepare a focused conversation around your operation.